All Systems Operational
Uptime over the past 90 days. View historical uptime.
Zephyr Scale Cloud ? Operational
90 days ago
99.99 % uptime
Today
Zephyr Scale Cloud REST API ? Operational
90 days ago
99.99 % uptime
Today
Zephyr Scale Support Site ? Operational
90 days ago
100.0 % uptime
Today
Third-party cloud platforms Operational
Segment Analytics.js CDN Operational
Segment Data Ingestion (Tracking) API Operational
LaunchDarkly Feature flag CDN Operational
LaunchDarkly API Operational
Atlassian Operational
Jira Software Authentication and User Management Operational
Jira Software Administration Operational
Jira Software Create and edit Operational
Jira Software Viewing content Operational
Jira Core Administration Operational
Jira Core Create and edit Operational
Jira Core Viewing content Operational
AWS Operational
AWS rds-us-west-2 Operational
AWS s3-us-west-2 Operational
AWS ecs-us-west-2 Operational
AWS fargate-us-west-2 Operational
AWS lambda-us-west-2 Operational
AWS cloudfront Operational
AWS elasticache-us-west-2 Operational
AWS vpc-us-west-2 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Apr 25, 2024

No incidents reported today.

Apr 24, 2024

No incidents reported.

Apr 23, 2024

No incidents reported.

Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024
ISPs blocking access to smartbear.com domains
Resolved - The issue with ISPs seems to have been resolved. We didn't get a very clear answer from ISPs on what was the exact root cause, but it seemed connected to DNS caching issues, which is back to normal now.
Apr 16, 12:52 UTC
Monitoring - The issue with ISPs seems to have been resolved. We are monitoring it with customers who had got in touch with us to confirm whether the problem is really completely gone before marking this incident as resolved.

This issue has affected only US-based customers.
Apr 15, 14:54 UTC
Update - We are continuing to investigate this issue.
Apr 15, 08:23 UTC
Investigating - We are aware of an issue preventing some users from accessing the smartbear.com domain and subdomains.

This issue affects users of specific internet service providers (ISPs), primarily Xfinity users who leverage the Xfinity Advanced Security technology. To access the SmartBear.com domain, users must disable Advanced Security for their network. We have contacted Xfinity to resolve this issue and await a resolution. To disable the Advanced Security, follow the instructions provided at https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security.

Other ISPs might be preventing access to smartbear.com domain and subdomains as well.

While we investigate the issue, to try and workaround the issue, please try using a different ISP, such as a mobile hotspot.
Apr 15, 08:21 UTC
Apr 15, 2024
Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

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